Naz Al Kassm
Application Developer | Business Analyst | Communications NCO
Versatile IT professional with 5+ years of experience leading full stack development, business analysis, and digital transformation initiatives in the Canadian public sector. Skilled in delivering high-impact solutions, optimizing IT systems, and integrating secure technologies. Currently building modern digital services at IRCC while serving as a part-time Communications NCO with DND.
SKILLS
- Business Analysis & Agile Delivery
- Full Stack Development (C#, JavaScript, Salesforce)
- Change Management & UAT
- Salesforce Platform Developer
- Power BI & Data Visualization
- ITIL 4 Service Management
- Cloud & Network Security
- UX/UI Design & HCI
- Technical Documentation & Stakeholder Engagement
- VR Research & Immersive Interfaces
Technical Skills
Leadership & Communication
Innovation & Problem Solving
WORK EXPERIENCE
Application Developer | Immigration, Refugees and Citizenship Canada (IRCC)
Mar 2025 – Present
- Develops and maintains digital applications using Salesforce and JavaScript to improve online service delivery and enterprise integration.
- Built back-end features using Apex and Integration Procedures, enabling front-end components to access structured business data.
IT Business Analyst | IRCC – Digital Strategy Services
Jun 2023 – Mar 2025
- Facilitated requirement gathering and user story creation for digital automation initiatives and pilot projects.
- Led high-priority implementation projects that reduced manual processing and enhanced stakeholder satisfaction.
- Managed product backlogs and sprints in Azure DevOps while collaborating across teams.
Communications NCO | Department of National Defence (Part-Time)
Mar 2025 – Present
- Deploys and monitors networks and IT systems for operational communications.
- Supports cyber readiness by identifying communication system vulnerabilities and ensuring adherence to Defence IT security protocols.
Project Analyst | IRCC – Enterprise Project Management Office
Aug 2021 – Jun 2023
- Produced enterprise-level reporting for 50+ projects using Power BI dashboards.
- Improved internal data access and project tracking through iterative system enhancements.
Data Analyst | IRCC – Refugee Affairs
Jul 2020 – Jul 2021
- Created dashboards and infographics to communicate key operational metrics to executives.
- Enhanced reporting accuracy and reduced manual effort through process automation.
VR Developer | Creative Interactions Lab – Carleton University
Sep 2019 – Sep 2022
- Developed Unity-based VR applications using immersive interaction and integrated form submission tools.
- Contributed to HCI research and published collaborative findings on spatial interfaces.
EDUCATION
- Master of Computer Science (Human-Computer Interaction), Carleton University, 2022
- Bachelor of Computer Science (AI Stream), Carleton University, 2018
CERTIFICATIONS
- ITIL 4 Foundations Certification – Axelos
- Microsoft Certified: Power BI Data Analyst Associate
- Introduction to Managing Projects – Algonquin College
- Business Process Analysis – McMaster University (Global Knowledge)
- Standard First Aid & CPR/AED Level C – Canadian Red Cross
LANGUAGES
- English (Fluent)
- Arabic (Fluent)
- Russian (Basic)
References available upon request.